What Makes Gorgias Different
Native Shopify integration — your agents see complete order history, can take order actions, and resolve WISMO tickets without leaving the helpdesk
AI built for ecommerce intent — trained on the language and patterns of online retail, not generic customer service
Revenue attribution — Gorgias tracks the commercial impact of every customer interaction, so CX becomes a revenue function, not a cost centre
Unified inbox — every channel (email, chat, SMS, social, voice) in a single workspace
Automation that works — Flows, Rules and Macros designed specifically for ecommerce customer journeys
Scales with your business — from startup to enterprise, without re-platforming
The Migration Question
Moving helpdesk platforms feels complicated. In practice, with the right implementation partner, it isn't. We handle the full migration process — mapping your existing setup, rebuilding it in Gorgias, training your team, and going live with zero disruption to your customers.
Most clients are operational on Gorgias within a week. Within 90 days, they're performing at a level they couldn't achieve on their previous platform.
The Numbers That Matter
Across our client portfolio, Gorgias implementations delivered by Optimise:CX consistently produce:
50–75% automation rates within the first 90 days
Response times measured in seconds, not hours
CSAT improvement from first month of operation
Meaningful reduction in CX team operational costs
Revenue influence from AI-assisted pre-sale conversations